Software letting the brand down

[kEV]

Not had that specific issue for ages, but what does happen is that some conditions cause the WiFi hotspot service of the Macan gets turned off, simply tuning it back on allows CarPlay to connect. Often it will prompt to turn it back on by itself. I notice this occurs if the car has not been driven for a while, but even then it's not 100% consistent.

Mine just stopped working overnight. It asks me if I want to restart the hotspot but it fails and I can’t connect. It doesn’t even work with the phone plugged in. Music and phone calls do work over Bluetooth I presume.

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[JonoNZ]

Mine just stopped working overnight. It asks me if I want to restart the hotspot but it fails and I can’t connect. It doesn’t even work with the phone plugged in. Music and phone calls do work over Bluetooth I presume.

Ah, that is a weak password in your Macan hotspot, make the hotspot password more complex and you'll be all good I think.

 

[kEV]

Ah, that is a weak password in your Macan hotspot, make the hotspot password more complex and you'll be all good I think.

Thanks. Just tried. It says password is now strong. Disconnected and reconnected device but CarPlay not available wirelessly or wired. I’m going to try disconnecting the battery in the morning.

 

[daveo4EV]

Thanks. Just tried. It says password is now strong. Disconnected and reconnected device but CarPlay not available wirelessly or wired. I’m going to try disconnecting the battery in the morning.

have you rebooted the PCM by holding down the scroll button for > 30 seconds untilt he screen reboots? I've not found anything that doesn't fix that the 12V will fix.

 

[kEV]

have you rebooted the PCM by holding down the scroll button for > 30 seconds untilt he screen reboots? I've not found anything that doesn't fix that the 12V will fix.

Hi - thanks for all the suggestions so far.
I still can’t connect any iPhones via CarPlay. So far I’ve tried:

- changing the hotspot password so it declares it as Strong
- deleting and readding the phones
- rebooting the PCM by holding down the button for 30s
- disconnecting and reconnecting the 12v battery

Music and phone will connect via Bluetooth. Does anyone have any further suggestions please?

 

[alxman]

Hi - thanks for all the suggestions so far.
I still can’t connect any iPhones via CarPlay. So far I’ve tried:

- changing the hotspot password so it declares it as Strong
- deleting and readding the phones
- rebooting the PCM by holding down the button for 30s
- disconnecting and reconnecting the 12v battery

Music and phone will connect via Bluetooth. Does anyone have any further suggestions please?

Have you done a hard reset of your iPhone (quickly pressing volume up then volume down and then holding the side button until the screen turns black)?

 

[kEV]

Have you done a hard reset of your iPhone (quickly pressing volume up then volume down and then holding the side button until the screen turns black)?

Thank you. That worked. However I think the solution may have been cumulative and required one of the previous steps too. Thoughts?

 

[robrain]

Thank you. That worked. However I think the solution may have been cumulative and required one of the previous steps too. Thoughts?

Whenever my phone has failed to connect it has been either: I switched off wifi on the phone/went into airplane mode and forgot to reenable comms; or my phone had otherwise decided not to communicate - a phone reboot did the trick.

I’ve found this version of the PCM far more reliable than in my old 992. YMMV, anecdotes aren’t data, etc etc etc.

 

[USMA81]

My wife’s Macan dropped the phone from the hotspot (or vice versa). I went to troubleshoot. My phone connects seamlessly. So it is not the Macan. My wife has an older iPhone 15, and I have a 17 Pro. I asked AI, and it steered me to toggling airplane mode, restarting, etc. AI also indicated that older phones are more temperamental. Maybe. If It happens frequently, I’m going to insist she upgrade the phone. Try consulting AI. YMMV.

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