Avoid the Macan EV!!!

[jwatte]

Sounds like a really bad service center. Super frustrating!
Here's hoping there are other centers in the general area you could go to next.

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[pdealessandrini1930]

I have owned 6 Porsches over the years, and I know what the "Porsche Experience" is supposed to be. My experience with my current Macan EV and Porsche Centre Vancouver has been, frankly, shocking. I traded my 2021 Taycan for the 2024 Macan EV, and have regretted ever doing so. The build/assembly quality of the Macan EV is appalling. After only ~3200km in this car, I started hearing rattles in multiple locations in the car.

I’ve brought the car back to Porsche Vancouver service department EIGHT (8) times, and they still have not been able to fix the rattles. Instead, there were poor workmanship, including returning the car to me with roof rubber seals ripped off and hanging inside the car (see attached). And another time, they broke and lost the cheap plastic clip on front passenger seatbelt (which stops the plastic seatbelt buckle from knocking against the plastic pillar - see attached), which made the rattles worse in the car.

Aside from the 6 Porsches, I’ve owned over 20 other cars in my lifetime, including Toyota, Honda, Ford, BMW, Mercedes, BMW, Mini. The build quality of this Macan EV is not worth the 120k cost. I’ve never had cheap "plastic-on-plastic" noises, even in non-luxury cars that I’ve owned. Porsche should be absolutely embarrassed for being a luxury brand.

And most disappointing, is the management team of Porsche Vancouver. Despite 8 failed service visits, and repeated back and forth trying to deal with sales about upgrading to a more expensive Porsche (so I can get rid of this lemon Macan; yes I’m willing to pay MORE for a better Porsche with better construction!!!), the sales managers refused to speak with me when I requested to talk to them. It is clear this dealership prioritizes profit over the satisfaction of repeat customers. They want me pay an exorbitant amount to change to another Porsche. Essentially pricing my previous Taycan trade-in at ridiculously low value. I suppose this shows how even Porsche themselves undervalue their own electric car. So how can consumers like me have confidence in their electric cars.

I expected Porsche quality, instead I got a lemon, and the Vancouver Porsche team are incompetent, and only care about their profits. Avoid this dealership, and certainly, avoid the Macan EV. Until they sort out the growing pains of this new model. So you can avoid simple assembly problems like rattling noise, and improper fitting door panels (see attached).

I have owned 6 Porsches over the years, and I know what the "Porsche Experience" is supposed to be. My experience with my current Macan EV and Porsche Centre Vancouver has been, frankly, shocking. I traded my 2021 Taycan for the 2024 Macan EV, and have regretted ever doing so. The build/assembly quality of the Macan EV is appalling. After only ~3200km in this car, I started hearing rattles in multiple locations in the car.

I’ve brought the car back to Porsche Vancouver service department EIGHT (8) times, and they still have not been able to fix the rattles. Instead, there were poor workmanship, including returning the car to me with roof rubber seals ripped off and hanging inside the car (see attached). And another time, they broke and lost the cheap plastic clip on front passenger seatbelt (which stops the plastic seatbelt buckle from knocking against the plastic pillar - see attached), which made the rattles worse in the car.

Aside from the 6 Porsches, I’ve owned over 20 other cars in my lifetime, including Toyota, Honda, Ford, BMW, Mercedes, BMW, Mini. The build quality of this Macan EV is not worth the 120k cost. I’ve never had cheap "plastic-on-plastic" noises, even in non-luxury cars that I’ve owned. Porsche should be absolutely embarrassed for being a luxury brand.

And most disappointing, is the management team of Porsche Vancouver. Despite 8 failed service visits, and repeated back and forth trying to deal with sales about upgrading to a more expensive Porsche (so I can get rid of this lemon Macan; yes I’m willing to pay MORE for a better Porsche with better construction!!!), the sales managers refused to speak with me when I requested to talk to them. It is clear this dealership prioritizes profit over the satisfaction of repeat customers. They want me pay an exorbitant amount to change to another Porsche. Essentially pricing my previous Taycan trade-in at ridiculously low value. I suppose this shows how even Porsche themselves undervalue their own electric car. So how can consumers like me have confidence in their electric cars.

I expected Porsche quality, instead I got a lemon, and the Vancouver Porsche team are incompetent, and only care about their profits. Avoid this dealership, and certainly, avoid the Macan EV. Until they sort out the growing pains of this new model. So you can avoid simple assembly problems like rattling noise, and improper fitting door panels (see attached).

Hi Happy New Year for 2026 to you and all colleagues herein this stream of feedback.

As I’ve noted in original postings, in Dec/2024 following first 2 months of ownership of factory ordered 1st week of commercial production, Porsche is reknown for ICE luxury sports cars. I too have owned many (13 before this 14th unit, of which 10 factory ordered), and NEVER experienced issues. Porsche is ICE Champion. It is learning on the job about software on wheels.

OK. I get that now.

Porsche ethics suggest that we as consumers have the ability to reach back to Porsche and seek they address factory defects. Depending on which country there are Porsche Car offices. For the US, which I believe it may include Canada given “name” of PCNA = Porsche Cars North America.

They proved responsive to my concerns with initial software failure. I was one step from succeeding in Lemon Law buyback.

Ultimately, my car software issues were fixed. Upon review of my complaints, PCNA ultimately sent me a check for $5,000. My car works well since 19k miles, 15 months.

Respecting your frustration, I kindly share following observations:
1. Porsche Car Company Customer Service should be contacted, open a case and follow it to conclusion. PCNA followed my case directly and I got weekly (Friday) calls from PCNA, until res9lvee while I drove a dealer loaner (ICE).
2. Dealerships are run by independent humans with varying levels of ethics, greed, and interest in reputation. Some are world class, some do a good job, some simply don’t care. Reading your Dealer experience and seeing your pictures I’m simply shocked and cannot reconcile Porsche dealership standards and what you’ve been through‍!
3. Dealerships that care, not only address the issues, but when we process a lemon Law case with Porsche, the dealership works with the customer as their repair records are sent to Porsche as required to prove factual issues for the claim resolution as to admit (or not) the lemon law buy back of the car. The dealerships are in effect involved and incur no financial risk either way. They get paid for warranty repairs/claims or/and if we win, they sell another car. they actively and directly are involved and stand to gain financially for supporting their dealer customer.
4. My dealership takes immense pride in top shelf quality servicing.
5. I agree with other colleagues who’ve suggested seeking another dealership to obtain repairs correctly or through them process Lemon Law with Porsche Cars legal entity for your country’s market.

Sincerest wishes for your full satisfactory resolution. Like you’ve owned many Porsches, I join you and all others herein stating I remain a Porsche die hard lover. I just need to be more careful what model and which dealer I buy and work with respectively.