⚡️ Home Charging Issues after Software Update? (Tracking Thread)

[Bolt1323]

Just got my car back, charging now works. Also found a bill from a fast food place guessing they took the car out for a ride. Don’t know if they allow to do that.

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[lukine]

Unsure about it. I am attaching the email I got. Feel free to call Jacob (he is Porsche NA's Connect and Charging Expert). I will direct message you his direct line phone number.

The guy at Porsche Canada (who isn't even located in Canada) still hasn't e-mailed me about any fixes. My dealership still having trouble updating my car apparently. So I have not been as lucky as some of the users here who received the update.

To those who received your updates, has there been any discussion about compensation? 4 months of no at home charging should at least warrant some sort of compensation.

 

[Bolt1323]

Porsche don’t even pick up my phone calls no more. I fully lost confidence in Porsche after this whole situation.

 

[alxman]

The guy at Porsche Canada (who isn't even located in Canada) still hasn't e-mailed me about any fixes. My dealership still having trouble updating my car apparently. So I have not been as lucky as some of the users here who received the update.

To those who received your updates, has there been any discussion about compensation? 4 months of no at home charging should at least warrant some sort of compensation.

You should discuss it with Porsche NA. Maybe they can extend your free DC charging for the same amount of time!

 

[jk_macan4]

I was so relieved that the update worked I did not think of any compensation. Turned off the auto update function via the app.

 

[lukine]

You should discuss it with Porsche NA. Maybe they can extend your free DC charging for the same amount of time!

They tell us that DC charging too much is not good for battery life. And this AC charging issue was caused by Porsche’s update, which forced all of those affected to strictly charge using DC. I feel like after being forced to DC charge for months at the very least would warrant an extended warranty on the battery. Not to mention the inconvenience and time we had to spend in order to charge our cars. It was literally worse than owning a gas car because charging in freezing temperatures with a cold battery (unable to precondition battery in just a 20min drive) was slow vs a 5 mins gas stop.

Anyway, my dealership is having issues updating my car. They’ve been trying for the last few days and it keeps failing. Now they’re thinking maybe they need to change the charge box. I wonder if this is the same issue as yours @FirstEV. They started another ticket to confirm with Germany if this the right course of action.

 

[FirstEV]

They tell us that DC charging too much is not good for battery life. And this AC charging issue was caused by Porsche’s update, which forced all of those affected to strictly charge using DC. I feel like after being forced to DC charge for months at the very least would warrant an extended warranty on the battery. Not to mention the inconvenience and time we had to spend in order to charge our cars. It was literally worse than owning a gas car because charging in freezing temperatures with a cold battery (unable to precondition battery in just a 20min drive) was slow vs a 5 mins gas stop.

Anyway, my dealership is having issues updating my car. They’ve been trying for the last few days and it keeps failing. Now they’re thinking maybe they need to change the charge box. I wonder if this is the same issue as yours @FirstEV. They started another ticket to confirm with Germany if this the right course of action.

I really hope it’s the same issue, because if that’s the case it’ll be resolved very quickly once they decide to change the hardware, and my issue will probably already be noted in their “records,” allowing for a faster decision on their end. The main issue might be that it takes some time for the dealer to receive the spare part, but it’ll be worth it.

I would stress that if you can at least get an EV loaner or a plug-in hybrid (Cayenne), it would be in your interest. You’ll save a lot of miles and be able to charge at home. Hope they figure it out!

 

[alxman]

They tell us that DC charging too much is not good for battery life. And this AC charging issue was caused by Porsche’s update, which forced all of those affected to strictly charge using DC. I feel like after being forced to DC charge for months at the very least would warrant an extended warranty on the battery. Not to mention the inconvenience and time we had to spend in order to charge our cars. It was literally worse than owning a gas car because charging in freezing temperatures with a cold battery (unable to precondition battery in just a 20min drive) was slow vs a 5 mins gas stop.

You are right, DC charging is not as good as AC for the health of the battery. However, the impact is minimal on the overall life of the high voltage battery. My point is that you should definitely request some sort of compensation from Porsche NA given the amount of time that it has taken to fix a problem of their creation. Although getting an extension of the HV battery warranty may seem good, it is unlikely that you would actually benefit from it considering that those batteries are designed to last a lot longer than the offered warranty. I would push for a monetary compensation or for an extension of the free DC charging period which would be useful during longer trips, specially if you decide to visit a warmer location

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