⚡️ Home Charging Issues after Software Update? (Tracking Thread)

[toontoon]

He is a next door neighbor. We ended up trying all the combinations.

Also tried various times of the day.

Sponsored

 

[lukine]

He is a next door neighbor. We ended up trying all the combinations.

Also tried various times of the day.

Have you tried charging at a friend's home who lives in another neighbourhood? Your next door neighbour is probably on the same electrical distribution system, so your voltages going into the house might be very similar. I'm not entirely sure if this is the real culprit, but just trying to eliminate as many culprits as possible. Does your neighbour's Kia charge at your house? That's also something to test. If his car charges at your house, but not yours, then we know your infrastructure is fine. Something with the update changed the sensitivity to voltage and flags it as a safety concern and doesn't start charging.

 

[sor]

Charging speed varies due to battery temperature. So if your battery was cold when you first plugged it in, then maybe it was slow because of it. As the vehicle charges, it also heats up the battery, so the speed would go up eventually. I have noticed when I DC charge my car on a cold battery (around 8C), the speed I get is closer to 50kw/h. But if I preconditioned it, and battery temp is at 32C, then I can get 250kw/h if battery's SoC is low enough for it to reach that speed. The higher the SoC, the slower the charging speed will be.

No, we are talking AC here. There’s no scenario where the battery can’t handle a full AC charge. And 5 minutes on AC I doesn’t change battery temperature much.

You might be limited from a full DC speed if you plug in with a frozen battery but a car that has been driven even In winter is going to have a 60°F battery.

I did a post in another thread about preconditioning and how it’s not always necessary, where I drove down to single digits in freezing temps and then still got ~200kw straightaway. Battery warmed up very quickly too. I might have gotten all the way to 270kw with precondition but still got to 80% in a little less than 23 minutes with no precondition.

 

[lukine]

No, we are talking AC here. There’s no scenario where the battery can’t handle a full AC charge. And 5 minutes on AC I doesn’t change battery temperature much.

You might be limited from a full DC speed if you plug in with a frozen battery but a car that has been driven even In winter is going to have a 60°F battery.

I did a post in another thread about preconditioning and how it’s not always necessary, where I drove down to single digits in freezing temps and then still got ~200kw straightaway. Battery warmed up very quickly too. I might have gotten all the way to 270kw with precondition but still got to 80% in a little less than 23 minutes with no precondition.

Ah you're right, I forgot for AC, there is no preconditioning. However, for my car in particular, I have never gotten 200kw right away without preconditioning. If I don't precondition, speed is always slow. I wonder why that is. It's the same car, but different speeds. Maybe my high voltage charging system is defective and responsible for all my charging issues.

 

[toontoon]

Have you tried charging at a friend's home who lives in another neighbourhood? Your next door neighbour is probably on the same electrical distribution system, so your voltages going into the house might be very similar. I'm not entirely sure if this is the real culprit, but just trying to eliminate as many culprits as possible. Does your neighbour's Kia charge at your house? That's also something to test. If his car charges at your house, but not yours, then we know your infrastructure is fine. Something with the update changed the sensitivity to voltage and flags it as a safety concern and doesn't start charging.

No I haven't but that's a really good call out. It's tough to find folks in a different neighbourhood though so that will take some time.

>Does your neighbour's Kia charge at your house? That's also something to test.
Yep, we did and it worked.

 

[Flighty]

Hi,
I recently had the update but my issues with charging at home may be related.

• Year and Model: Macan
• Your Location: UK
• Charger at Home: Ohme Charger
• Charging Port: Only tried one side (driver)
• Timeline: Observed on first charge following upgrade
• Troubleshooting Steps Taken: New feature in app allows to toggle for direct charge, appears to allow charging to take place. Also constantly needing to delete planned departure. Utility company also appears to have option to now turn off economic charging. Option was previously switched off.
• Current Status: The car keeps attempting to default to economic charging and recreating planned departures so deferring the charging. Have managed to charge via the home charger keeping an eye and toggling direct charge on several occasions.

I hope that helps. Otherwise no other issues with update and my SoC % is updating unlike prior to update.

I am having the same issue with same charger post update. Scheduled departures keep appearing in the vehicle.

Year and Model: 2024 Macan 4S
Your Location: UK
Charger at Home: Ohme Charger (OVO Charge App)
Charging Port: Only tried one side (Passenger LH)
Timeline: Observed on first charge following upgrade
Troubleshooting Steps Taken: Deleted departures but they keep reappearing
Current Status: The car keeps attempting to default to economic charging and recreating planned departures so deferring the charging.

Can’t see direct charging option on my app whilst charging it seems

 

[Zonie4S]

Pickup my car this morning after getting the update and open campaigns done.

Year and Model: 2025 Macan 4S
Your Location: US
Charger at Home: Chargepoint Flex Hardwired
Charging Port: Driver side AC
Timeline: Tested after update given this thread - normal charging behavior was experienced.

Sponsored