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⚡️ Home Charging Issues after Software Update? (Tracking Thread)

Bauer83

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I appreciate the testing of my theory which has now been proven false - back to the drawing board as to why Porsche made this change...

thanks!!
Happy to try things. The more we dig at one point I would hope that it leads to a solution for us all.

I was of the view it was tied to voltage and did get a regulator. Will be testing that again when my car fails to initialize on the level 1 charging. A bit disappointed the regulator didn’t work for one member here as I was really hoping for a consistent cause and effect.
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ColdCase

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Also the car asks for 2As to start and then once the handshake is successful it ramps to 40A. At least that is what my charger tells me. It tries 2A, then 1A, then 0.5A and then just says charging process stopped.
Wonder if the before update behavior is the same. :)
 

dgkhn

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I appreciate the testing of my theory which has now been proven false - back to the drawing board as to why Porsche made this change...

thanks!!
I don't think this blows your theory. In fact, my bet is that you are essentially correct, meaning that the reason for whatever change was made with this update was to protect the OBC or some other aspect of the charging system, meaning to restrict the total power going to the car. In that case, it wasn't exactly a mistake, but the effect was more subtle than anticipated. One would think it would be possible for the car to check the voltage, and then limit the amperage to suit, but maybe that's too complicated. It's conceivable, as you implied, that there is an interaction between voltage detection and ambient or battery temperature also which would make the effect that much more difficult to diagnose. Nevertheless, someone wrote the code to do this and presumably it was reviewed and tested. It's conceivable that the testing phase was not comprehensive enough.

Regardless, my sympathies lie with people who feel this is supposed to be a premium brand that we are paying top dollar for and this sort of culture is inconsistent with that perception. IMHO, the even bigger problem, which is fairly consistent at Porsche. Apparently, it's total lack of transparency, which long-term is going to alienate the customer base.
 

daveo4EV

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I don't think this blows your theory. In fact, my bet is that you are essentially correct, meaning that the reason for whatever change was made with this update was to protect the OBC or some other aspect of the charging system, meaning to restrict the total power going to the car. In that case, it wasn't exactly a mistake, but the effect was more subtle than anticipated. One would think it would be possible for the car to check the voltage, and then limit the amperage to suit, but maybe that's too complicated. It's conceivable, as you implied, that there is an interaction between voltage detection and ambient or battery temperature also which would make the effect that much more difficult to diagnose. Nevertheless, someone wrote the code to do this and presumably it was reviewed and tested. It's conceivable that the testing phase was not comprehensive enough.

Regardless, my sympathies lie with people who feel this is supposed to be a premium brand that we are paying top dollar for and this sort of culture is inconsistent with that perception. IMHO, the even bigger problem, which is fairly consistent at Porsche. Apparently, it's total lack of transparency, which long-term is going to alienate the customer base.
you are too kind and I agree with your analysis - and you hit the nail on the head and a line of reasoning I was thinking about anyways…

why was this code touched in the first place? changes in updates do not happen unless there is a driving factor - what was the factor that caused them to crack open this code base and make changes?

what was the "goal" of changing this code - that was already released, qualified and has been in the field now for almost 2 years…they had a purpose and they were trying to achieve something…what was it?

one wonders…
 
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daveo4EV

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also this is an update to 2024/2025 Macan's - does the MY'2026 Macan EV have the same problem?
 

Dandar245

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I tried this, followed every step and used the same regulator…to no avail.

Has anyone else done this successfully?
How low are you dropping the voltage and which regulator did you go with. I am able to get this to work 100% of the time
 

jergans

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How low are you dropping the voltage and which regulator did you go with. I am able to get this to work 100% of the time
I’ve dropped it to as low as possible before getting the low voltage error on the charger. I believe it’s right around 80. I’m using the Vevor auto variable transformer, linked above.

As I mentioned in another post, my home charging worked fine for a month after the update, then suddenly stopped. It’s possible I have another issue. Good luck getting Porsche to diagnose it 🙄
 

SandyHaus

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Just a quick update.

I’ve now used the “switcheroo” technique several times over the last week as I was afraid my success might have been a one-off. Each time I charged at home I tried the 220v Tesla home charger first and each time it failed to connect. I then switched on my voltage regulator connected to “110v” outlet and set to 97v with my Porsche portable charger plugged into the regulator output. I plugged the charger’s cables into my car and it started charging. I pressed the green-ringed button in the charging port and unplugged that cable and inserted the 220v cable with adapter into the charge port. And the charging initiated and went smoothly at about 9.6 kw until the planned 80% cut off.

So glad there is this workaround! So sorry this hasn’t worked for some who’ve tried it.

Sandy
 

yycmacan

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I wonder if, like similar companies, the really sharp software wizards have moved on to the Cayenne EV and the Macan EV is left with.......
 


craz8

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One thing to keep in mind is that it's likely that the software update that Porsche applied for the OBC module isn't one they have the source code for. They probably got a compiled binary from the manufacturer of that part - maybe indeed to limit failure cases at high power as mentioned by Dave - so they have poor visibility into what that update actually did.

Not having the source code makes it much harder for Porsche to find the smoking line of code where the numbers changed to limit the voltage.
 

ColdCase

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Thinking there may be a vender sticker on the OBC I tried to look up a parts book photo but all I see is generic stuff. Wow, $20,000+ for a drive unit..
 
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lukine

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@knight641 – Fellow Chicago owner here. I’m at 37 days out of service on my 2025 Turbo.

To answer your question: Yes, in Illinois, you are generally in Lemon Law territory once the vehicle is out of service for 30 business days Don’t let the dealer or Porsche NA (PCNA) tell you this is just a 'Chicago grid' issue.

My dealer actually sent a technician out to my house to investigate. Using Porsche’s own diagnostic equipment, they confirmed the car sees 245v at the inlet and rejects it immediately. To prove it was the car and not my home, we performed a control test during that same visit: we plugged a Porsche Cayenne Hybrid into the exact same charger/outlet and it charged perfectly.

This proves the residential infrastructure is compliant and the failure is isolated to the Macan’s current software logic following the recent update. Porsche NA is still claiming 'external influences' to me, but their own technician's on-site verification disproves that. I’ve moved to formal legal notice. Stay firm on your timeline.
They were telling me they needed to rule out external influences for a while. I had an electrician come to my home, I had my hydro provider come to my home and they installed a transformer to lower voltage coming into my home as well, and other cars are able to charge at my home as well. It's just my car that can't charge. I also can't charge at my neighbour's house who also owns a Taycan. For me I haven't been able to charge for 3 months now. You're lucky you have a lemon law where you are, because I think consumers in Canada are shit out of luck. I don't know what type of leverage I have to get them to replace my vehicle with a different one that won't crap out on me with a software update.

When did this happen? When I visited the dealership last, they said that Porsche has accepted the issue and are working on this as a high priority.

FYI, thinking through the legal approach too.
I'm being told my ticket is already with Germany and it's on high priority. But even so, I am still waiting for a fix.

at a minimum Porsche has handed you a get out of jail free card for lemon law - you can always take it and swap to a later Macan EV or different Porsche

the buyback pricing Porsche is forced to accept will never be better for selling your current vehicle…

I'm not saying you should do this, but I have no problem taking Porsche's money and using them like an ATM machine when they screw up - and they are screwing up right now…

they are stubborn/proud german company and they need to be forced to acknowledge errors that are long since obvious…

this is fascinating to watch play out and I'm holding off on updating my Macan EV until we have confirmed and released software that resolves this issue.
My dealership hinted that there will loss on both sides. Which means, they're not going to just replace the car for you at no cost. What they'll do is basically take your car back at market value, and sell you another vehicle, which to me is unacceptable. Because I wouldn't have to think about changing cars so soon, and that's an extra expense I wasn't planning on taking on so soon. My guess is I will either have to suck it up and live with this, or cash out and never buy Porsche again.

an interesting test of this theory would be for anyone with an "adjustable" EVSE

plug the Macan in - see if fails to start a charging session with the EVSE set to 40 amps or above…

un plug the Macan

now adjust the EVSE (Porsche Mobile Charge Connect, Porsche Wall Charger, Tesla Wall Charger, or Chargepoint Flex) to 36 amps or lower - plug it in and see if you can initiate a charging session now…

you could do the same thing with the 50% button on the Porsche Mobile Charger+ or Porsche Universal Charger that came with North American Macan's…

maybe it's not voltage that's being managed - maybe it's total watts that would result from the charging session…this would explain _WHY_ the L1 charging "hack" works…

what if Porsche is calculating the max wattage given volts * amps - and they are limiting the max watts to avoid offending their delicate OBC?

if some one wanted to test my theory I'd lave to hear the results.
I purchased a Grizzl-E mini connect charger which allows me to change the current limit in Amps by using their app (Highest 40a/Lowest 7a), and also you can set it manually using the dip switch inside the charger (which would require me to open it up and restrict it). I have tried the app route so far, and no matter how low I set it to, the car still won't charge. I haven't done the manual restriction yet because it's a pain in the ass to do 😅 I'm a tiny lady at 5'2" tall, and my outlet is so high up I need to carry a heavy ladder over from the opposite side of the garage over a couple of steps because my car is in the way.

Also, I suspect you are correct that they were trying to circumvent expensive fixes on their shitty OBC by changing voltage parameters. Even if it wasn't this, it could be they were trying to save money by combining software for different vehicles and using the same parameters, thinking it would be fine. I.E. Using EU parameters for their NA vehicles as well, so it's one software for all cars.

Just a quick update.

I’ve now used the “switcheroo” technique several times over the last week as I was afraid my success might have been a one-off. Each time I charged at home I tried the 220v Tesla home charger first and each time it failed to connect. I then switched on my voltage regulator connected to “110v” outlet and set to 97v with my Porsche portable charger plugged into the regulator output. I plugged the charger’s cables into my car and it started charging. I pressed the green-ringed button in the charging port and unplugged that cable and inserted the 220v cable with adapter into the charge port. And the charging initiated and went smoothly at about 9.6 kw until the planned 80% cut off.

So glad there is this workaround! So sorry this hasn’t worked for some who’ve tried it.

Sandy
I'm a little confused about how you guys are doing this. The transformer you guys shared uses a 120V 3-prong plug. But the Porsche Mobile Charger is a Nema-14-50 and there's no adapter to change its plug to fit the 120V outlet. So how are you able to plug a charger to your car? maybe I'm missing something here.

My Grizzl-E charger does come with like 4 different adapters, but even this method will be a pain in the ass for me, as I need a ladder to remove or plug in my charger to the Nema 14-50 socket.
 

alxman

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I'm a little confused about how you guys are doing this. The transformer you guys shared uses a 120V 3-prong plug. But the Porsche Mobile Charger is a Nema-14-50 and there's no adapter to change its plug to fit the 120V outlet. So how are you able to plug a charger to your car? maybe I'm missing something here.
Hmmm, my Porsche Mobile Charger came with both cables so I can charge on a 120v or a 240v outlet.
 
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lukine

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Hmmm, my Porsche Mobile Charger came with both cables so I can charge on a 120v or a 240v outlet.
Mine did not come with both adapters. They told me they banned the 120V plug due to fire hazards, so that’s why mine didn’t come with it.
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