Porsche NACS complimentary adapter email

[MGCNC]

Anyone with a 24 macan ev get the email ?

Not yet. 2024 with March 2025 delivery. I successfully charged two times yesterday at Tesla SC using my Lectron adapter.

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[RunningOnSolar]

Looks like Turbos are getting prioritized first. They were also initially manufactured first. Anyone with a Macan other than a Turbo get the email?

 

[Ayyywa]

I'm in same boat right now: '24 Macan 4, no email, and I already have a Lectron adapter, which of course I have yet to use. The announcement was unambiguous, saying ALL Macan EV owners would get the free adapter. Also, the universal consensus is that there is no way for the supercharger to know any identifying info about the adapter you're using.

In Canada, the email and information is clear. Macan EV 2024 will have to purchase the adapter.

 

[Spyerx]

I reached out to my dealer they said they were instructed to send anyone with issues to 1800-porsche, I'm on the line with them now... I might be one of the first calls hes gotten so we'll see how this goes.

I definitely did not get a notice in the My Porsche app or via email (I checked spam box).

My Macan 4 is a 24 and took delivery in Nov of last year.

The press release is very clear for the US Market;
Going forward, all new model year 2026 Porsche Taycan and Macan Electric models will include Porsche NACS DC adapter at no additional fee. Model year 2025 Taycan owners and all existing Macan Electric owners are eligible for a complimentary adapter. This group of owners will receive notification via their My Porsche app to reserve their free Porsche NACS DC adapter shortly.


Update: Anyone who calls in, ask to speak to the digital team. They confirmed I did not receive an email for the adapter and I am entitled to it, so they are opening a ticket to figure this out.

I'm guessing this is a 2024 model issue... there weren't a large number of 2024 delivered macans.

 

[piekas]

Looks like Turbos are getting prioritized first. They were also initially manufactured first. Anyone with a Macan other than a Turbo get the email?

Yes. 4S ordered in Feb delivered in July email came yesterday.

 

[CandianPorsche83]

Looks like Turbos are getting prioritized first. They were also initially manufactured first. Anyone with a Macan other than a Turbo get the email?

I was one of the first to post about the email I think and I got a Macan 4 .. up in Canada though so not sure if makes a difference

 

[CandianPorsche83]

In Canada, the email and information is clear. Macan EV 2024 will have to purchase the adapter.

Really? Interesting ...

I'm in Canada and that wasn’t how I read but I wouldn’t be shocked I guess

CANADIAN PRESS RELEASE :

https://press.ca.porsche.com/prod/p...sf/Content?ReadForm&languageversionid=1731891

“Model Year 2025 Taycan as well as all existing Macan Electric customers are eligible for a complimentary adapter”

EMAIL LINK:

Email has a link that says "How do I receive my free NACS DC Adapter" that brings you to a page that says:

Get your complimentary NACS DC Adapter for Taycan (model year 2025 – 2026) and Macan Electric (2024 – 2025).
To charge at NACS DC charging stations, you will need the new Porsche NACS DC Adapter. Eligible Porsche owners will automatically receive a step-by-step guide on how to order their adapter to the email address they provided when they created their My Porsche ID.

If you believe you are eligible and have not received an email, contact Porsche support. You can find the contact details at the bottom of this page.

Ultimately the 2024 owners should just reach out I think

 

[AngloCan]

In Canada, the email and information is clear. Macan EV 2024 will have to purchase the adapter.

Maybe it's model specific, but I got my email and confirmation yesterday for a 24 Turbo. Run out of places to look to post a screenshot so if anyone can help locate where notifications go, I'd be happy to provide proof.

 

[Ayyywa]

Mind sharing the email?
Goes against everything seen so far.

You may have a point. Reading it again, Taycan 2024 may not get it but Macan may. Sorry about that but here is the full statement.

Going forward, all new Model Year 2026 Porsche Taycan and Macan Electric models will include a Porsche NACS DC adapter at no additional fee. Model Year 2025 Taycan as well as all existing Macan Electric customers are eligible for a complimentary adapter. This group of owners will receive notification via My Porsche to reserve their Porsche NACS DC adapter shortly.

Model Year 2024 and older Taycan customers can elect to purchase the adapter from the Porsche Online Shop and at local Porsche Centres starting today. The MSRP of the adapter is $250 and enables Porsche customers to charge their CCS-equipped Taycan and Macan Electric models at DC fast charging stations equipped with NACS/J3400 compatible cables, including select Tesla Superchargers.

How it works: This soft launch will allow customers access to the Tesla Supercharger network ahead of the full operational launch – with enhanced features such as access via the My Porsche app as well as plug & charge capability – following in the coming months.

Customers connecting to a NACS Tesla Supercharger will need to take two simple steps – the first being to download and register on the Tesla app to activate Tesla Supercharger stations. Other stations, such as Electrify Canada with NACS handles, can be activated via the My Porsche app. Next, they will use their new Porsche NACS DC adapter to connect to the charging station cable before it can then be plugged into the car.

Charge Planning Software: All model year 2026 Taycan and Macan Electric variants will come with the necessary navigation features to incorporate the location of additional chargers. Model year 2024 and 2025 Macan Electric models will receive this software update before the end of the year, while Model year 2025 and earlier Taycan variants will receive their upgrade thereafter. All charge-planning software updates will be complimentary.

 

[robrain]

Canada, free (as for all Macans), 4S. Invitation and then confirmation emails received.

 

[masmole]

Good thing I caught this thread and checked my junk folder. Looks like I got the email to order my free NACS adapter on monday too. It got filtered into the junk folder for some reason.

Ordered it and waiting for shipping confirmation. Looking forward to my first Tesla charging session... and glad we can legit road trip with this car much easier now.

 

[iainb]

I have a MY '25 4S and all i've received is an email saying the adapter is available, but when i click on the link to get one it says they are not available after all! Oh well. Sounds like i need to wait for the more specific email confirming the free one...

 

[RunningOnSolar]

Confirmed with PCNA that the email is coming for all Macan owners, but has not been sent to everyone yet. Guess I will have to be patient…

 

[JerShanMan39]

Canada, free (as for all Macans), 4S. Invitation and then confirmation emails received.

Yup. I have a '24 Macan Turbo here in Canada and I got the email yesterday.

 

[Paris92]

2025 Macan 4 received email on Tuesday. USA-based.

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