Anyone get a Porsche Safety recall notice?

[DuckMan]

Telemedicine vs Proctologist.

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[Zonie4S]

Just a thought… Do Porsche dealers get paid for doing the updates? I’m guessing yes. OTA takes the dealer out of the equation which is not the traditional dealer model.

 

[daveo4EV]

Just a thought… Do Porsche dealers get paid for doing the updates? I’m guessing yes. OTA takes the dealer out of the equation which is not the traditional dealer model.

all warranty works (and recalls) is "reimbursed" but the rate is very very favorable to PCNA and in speaking with dealers it's well well below market - they also only allow billing of the "official" labor-unit time periods - regardless of how long it actually takes

I had a recall for my 2023 911 GT3 that was a PDI issue - dealer got reimbursed the "standard" amount - 12 time units according to the "procedures" - but my vehicle actually took over 60 time units, but dealer had to eat that difference since you can only bill the approved factory time for _ANY_ warranty/recall work…

so yeah - they get reimbursed, but I'm told it's not reflective of actual business costs.

 

[DuckMan]

all warranty works (and recalls) is "reimbursed" but the rate is very very favorable to PCNA and in speaking with dealers it's well well below market - they also only allow billing of the "official" labor-unit time periods - regardless of how long it actually takes

I had a recall for my 2023 911 GT3 that was a PDI issue - dealer got reimbursed the "standard" amount - 12 time units according to the "procedures" - but my vehicle actually took over 60 time units, but dealer had to eat that difference since you can only bill the approved factory time for _ANY_ warranty/recall work…

so yeah - they get reimbursed, but I'm told it's not reflective of actual business costs.

The trip is a real time killer for me, and it sounds like for you as well. Last visit to the dealer for scheduled wheel change and software update had us sitting in the dealership for 3+ hours, not counting 3 hour round trip drive. OTA would really be nice now that winter weather has arrived with it's inevitable salt and salt substitute road gack.

 

[PrudentOcean]

@daveo4EV Do you know what a "time unit" is? Is it one minute, or five, or something else?

I'm asking because I looked at the Porsche Dashcam installation document and it refers to time units, but I didn't get a good sense of how time-consuming the installation actually is.

 

[pdealessandrini1930]

Interested to see if this will be OTA or go to the Dealer.
OTA is usually some simple Infotainment or Map update.
This will probably be the usual drag out dealer only visit that requires connect 12V to charger, run VAL, authenticate with Germany for permission, run update, then check if applied, and so on...

Porsche seems to pack our cars with lots f subtle extra software and chips vs other OEMs. Considering the brand is a global OEM leader in ICE, Transmissions, Suspension, aerodynamics, it’s a pity they are learning about software and chips on we their loyal customers as live, real world Beta Testing sites.

I could still be ok with that but OTA software updates common to lesser brands escapes Porsche HQ techies. As a fellow owner said in this stream, pity it’s costing the MFG given they need to pay dealers service depts for all these fixes.

 

[rcomeau]

all warranty works (and recalls) is "reimbursed" but the rate is very very favorable to PCNA and in speaking with dealers it's well well below market - they also only allow billing of the "official" labor-unit time periods - regardless of how long it actually takes

I had a recall for my 2023 911 GT3 that was a PDI issue - dealer got reimbursed the "standard" amount - 12 time units according to the "procedures" - but my vehicle actually took over 60 time units, but dealer had to eat that difference since you can only bill the approved factory time for _ANY_ warranty/recall work…

so yeah - they get reimbursed, but I'm told it's not reflective of actual business costs.

ON the other hand, warranty repairs are a consistent source of revenue for dealers. Yes, they get paid less, but certify more than their costs (on average) or they would not be doing it.

My experience with my Jag, OTA updates were managed by the dealer in that the service tech was the one that pushed it to the car. Not sure if there was a technical reason our just "respecting' the chain by giving them a buck to push the button.

 

[SimonEV]

I previously had a Model 3. The number of OTA updates was almost weekly, which suggests that the manufacturer was far from finished when they released the car early. Porsche have little apparent room to offer OTA but their product is, at least to me, released with very few glaring outstanding issues.

Too many of the Model 3 updates were someone's opinion that something could be changed so that just when you got to like it, it would change like pulling the carpet from underneath.

 

[Trevasann]

It’s the headlights. Dealer reached out as well

my recall was the rear view display camera, though the dealer mentioned there may be one more related... they want to keep it for two days for recall software updates. Unfortunate we can't do OTA, why not?

 

[pdealessandrini1930]

my recall was the rear view display camera, though the dealer mentioned there may be one more related... they want to keep it for two days for recall software updates. Unfortunate we can't do OTA, why not?

I believe we all received the rear camera recall. It didn’t affect all cars, including mine as rear camera worked fine. Nonetheless the Dealer checked my car too. Porsche won’t be using OTA software updates as they are still learning about software vs their legacy superiority in ICE vehicles plus Dealerships get service Revenues which they’ll miss with EVs vs ICE maintenance revenues ???

 

[SteveY]

I received written notice for the rear camera (intermittent failure) issue. I have not experienced this on my Macan 4. Was by the dealer and the service rep said it was a 'make an appointment and bring it in for a day' situation. Think I will wait as see if the fall major software update materializes. . .

 

[pdealessandrini1930]

I believe we all received the rear camera recall. It didn’t affect all cars, including mine as rear camera worked fine. Nonetheless the Dealer checked my car too. Porsche won’t be using OTA software updates as they are still learning about software vs their legacy superiority in ICE vehicles plus Dealerships get service Revenues which they’ll miss with EVs vs ICE maintenance revenues ???

 

[BruceS2]

I just got a recall notice today for "rear view image may not consistently display in reverse.." Both software and possible hardware (water leakage). Had the headlight one a few months ago.

 

[Trevasann]

I received written notice for the rear camera (intermittent failure) issue. I have not experienced this on my Macan 4. Was by the dealer and the service rep said it was a 'make an appointment and bring it in for a day' situation. Think I will wait as see if the fall major software update materializes. . .

I received written notice for the rear camera (intermittent failure) issue. I have not experienced this on my Macan 4. Was by the dealer and the service rep said it was a 'make an appointment and bring it in for a day' situation. Think I will wait as see if the fall major software update materializes. . .

I would say, do not miss any recalls, schedule it immediately. I got my recall two days after someone ran into the rear of my beautiful new Macan 4 EV (his liability not mine because there was a witness on my behalf). Before impact, there were no warnings and none of the sensors activated etc. Though the damage was minor, I was without my car for three weeks because the Porsche bumper came without a center bracket and had to wait.

Also, anytime my dealer has my car there are other small updates that make a difference in performance and software. Ty

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