Warn and Brake Assist - Activity Logs

[RxBar]

Context: first time EV owner, early March purchased CPO 4S w ~2k miles (loaner), city versus highway driving is 70%/30%, coming from a 2015 BMW 435i so zero experience with all of the “safety” tech that has come into play over the last decade.

Summary: Recently had what can only be described as a violent phantom braking experience. First month no incidents of AEB (Automatic Emergency Braking). Second month two jolts for no apparent reason but nothing like the whiplash-level event just experienced.

Dropped at the dealer this morning. AI suggested I ask to check the Active Safety logs for that day/time to “see what the radar and camera were seeing at that exact moment” to show if the car saw a phantom object or if a sensor momentarily glitched. Dealer said they would look into if that was possible as “Germany” only allows them to pull data with sufficient reasoning. I am guessing that since “Germany” pays for service they have to authorize what gets done and/or they don’t want disclosure of hard data that could show a glitch for liability reasons. They are staring with the software update. I assumed this was the WSJ0 Campaign; however, just realized the tech used the world "recall" when referencing it today.

Question: Anyone ever ask for this type of info and successfully get it? I don’t fully trust AI to be accurate so unclear if it is possible.

Thanks in advance.

Sponsored

 

[byebye]

In my experience with a totally flawed Macan Turbo and several big issues still unresolved, my particular dealership NEVER gave me an inch of a log coming from the Macan.
moreover, they provided me with explanations that always seemed contradictory and/or dumb.
search for logs in this forum, you will find None.

regarding the problem you've experienced, it's a common issue with modern cars. You will experience others when going back for instance.
With Macan, phantom breaking going forward is rare, for instance in comparison with Tesla vision system thanks to the lidar.

 

[W1NGE]

Context: first time EV owner, early March purchased CPO 4S w ~2k miles (loaner), city versus highway driving is 70%/30%, coming from a 2015 BMW 435i so zero experience with all of the “safety” tech that has come into play over the last decade.

Summary: Recently had what can only be described as a violent phantom braking experience. First month no incidents of AEB (Automatic Emergency Braking). Second month two jolts for no apparent reason but nothing like the whiplash-level event just experienced.

Dropped at the dealer this morning. AI suggested I ask to check the Active Safety logs for that day/time to “see what the radar and camera were seeing at that exact moment” to show if the car saw a phantom object or if a sensor momentarily glitched. Dealer said they would look into if that was possible as “Germany” only allows them to pull data with sufficient reasoning. I am guessing that since “Germany” pays for service they have to authorize what gets done and/or they don’t want disclosure of hard data that could show a glitch for liability reasons. They are staring with the software update. I assumed this was the WSJ0 Campaign; however, just realized the tech used the world "recall" when referencing it today.

Question: Anyone ever ask for this type of info and successfully get it? I don’t fully trust AI to be accurate so unclear if it is possible.

Thanks in advance.

What were the circumstances when the braking occurred?

Sponsored