⚡️ Home Charging Issues after Software Update? (Tracking Thread)

[stickyfingers]

So do you just leave a departure in the future and then connect your charger until you get the blue light?

My wife has a departure set (her car) for every day at 8am. Had no issues prior to Christmas from what I recall - she would plug it in when she got home from work every evening and it charged flawlessly based on Time of Use Charging we had setup - 7pm-6am daily (using PMC). TBH I don't remember when the Charging Pause issue started - I recall an update in December. But, it won't charge without us clicking on Direct Charging.

So I tried the following things to test a theory:

1. I removed all departure times - it charges the vehicle.
2. I re-added the departure time back and removed optimize charging, it goes back to "Charging Pause". Same issue with or without optimize charging enabled. The vehicle doesn't like it when there is a departure time set in the future.
3. Changes the departure time to a couple of hours from now (vehicle is at 48% charge), it starts charging. I guess because it knows we need to travel by 6pm. A planned departure well in the future (8am) is not working (maybe it's calculating that it should only start charging when it will hit the departure time.
4. Changed it to 1am and it starts charging.
5. I changed it to 3am and it stops charging (charging pause).
6. Removed the location and same issue - charging pause

From the sounds of it, the vehicle kicks the charge only when departure time is ~8 hours in advance.

Its 4:57 pm. I set the departure to 2am. Lets see if it kicks the charge when it hits 5pm. Waiting. Will post an update below. NOPE.

6. Changed it to 1:30am - charging pause
7. Changed to 1:15am - starts charging
8. Changed it back to 1:30 am - charging pause.

So it may be that it will only start charging when the travel window is within ~8 hours.

9. Changed it back to 8am - charging pause - but hoping it will start charging around midnight.

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[Bauer83]

My wife has a departure set (her car) for every day at 8am. Had no issues prior to Christmas from what I recall - she would plug it in when she got home from work every evening and it charged flawlessly based on Time of Use Charging we had setup - 7pm-6am daily (using PMC). TBH I don't remember when the Charging Pause issue started - I recall an update in December. But, it won't charge without us clicking on Direct Charging.

So I tried the following things to test a theory:

1. I removed all departure times - it charges the vehicle.
2. I re-added the departure time back and removed optimize charging, it goes back to "Charging Pause". Same issue with or without optimize charging enabled. The vehicle doesn't like it when there is a departure time set in the future.
3. Changes the departure time to a couple of hours from now (vehicle is at 48% charge), it starts charging. I guess because it knows we need to travel by 6pm. A planned departure well in the future (8am) is not working (maybe it's calculating that it should only start charging when it will hit the departure time.
4. Changed it to 1am and it starts charging.
5. I changed it to 3am and it stops charging (charging pause).
6. Removed the location and same issue - charging pause

From the sounds of it, the vehicle kicks the charge only when departure time is ~8 hours in advance.

Its 4:57 pm. I set the departure to 2am. Lets see if it kicks the charge when it hits 5pm. Waiting. Will post an update below. NOPE.

6. Changed it to 1:30am - charging pause
7. Changed to 1:15am - starts charging
8. Changed it back to 1:30 am - charging pause.

So it may be that it will only start charging when the travel window is within ~8 hours.

9. Changed it back to 8am - charging pause - but hoping it will start charging around midnight.

Thanks for this. One question to the above, is what is the process you are using to enable direct charging when no schedule departures are set? You plug in the car first and then click it on the app (or in the car)? If I could consistently to get it to start I would be a lot more patient to have it solved.

 

[stickyfingers]

Right from the app. See image.

 

[Bauer83]

Right from the app. See image.

Wanted to say thank you for taking the time on a Sunday to fire back these responses. I was able to get it to work thanks to the above, but had read your previous point about having no scheduled departures still work -> which isn't the case for myself.

But I was able to get it to charge doing the following:
1. Set scheduled departure for 4 days in the future (I am sure other dates would have worked as long as it didn't try to start the charge immediately)
2. Wait until the car in the apps showed Charging Pause as it does in your screen shot above
3. Flip the direct charging toggle as circled above (charging started very quickly following this)

Would recommend others whom have struggled to give this a try. I am still going to be speaking with my dealer/notifying Porsche NA as I should not have to jump through these kinds of steps (nor did I have to all of a few days ago). The only thing I am wondering if I changed between the last normal successful charge/the troubles of today was having cleaned up and deleted all of my scheduled departures. I just don't remember when I did those and whether or not I did them during this weeks app update.

 

[stickyfingers]

I’m glad it worked for you. I set my departure time for 610am earlier and as suspected the vehicle started the charge when it hit 10pm. So it looks like it won’t charge until approx 8hours before a set departure.

 

[nick729]

My wife has a departure set (her car) for every day at 8am. Had no issues prior to Christmas from what I recall - she would plug it in when she got home from work every evening and it charged flawlessly based on Time of Use Charging we had setup - 7pm-6am daily (using PMC). TBH I don't remember when the Charging Pause issue started - I recall an update in December. But, it won't charge without us clicking on Direct Charging.

So I tried the following things to test a theory:

1. I removed all departure times - it charges the vehicle.
2. I re-added the departure time back and removed optimize charging, it goes back to "Charging Pause". Same issue with or without optimize charging enabled. The vehicle doesn't like it when there is a departure time set in the future.
3. Changes the departure time to a couple of hours from now (vehicle is at 48% charge), it starts charging. I guess because it knows we need to travel by 6pm. A planned departure well in the future (8am) is not working (maybe it's calculating that it should only start charging when it will hit the departure time.
4. Changed it to 1am and it starts charging.
5. I changed it to 3am and it stops charging (charging pause).
6. Removed the location and same issue - charging pause

From the sounds of it, the vehicle kicks the charge only when departure time is ~8 hours in advance.

Its 4:57 pm. I set the departure to 2am. Lets see if it kicks the charge when it hits 5pm. Waiting. Will post an update below. NOPE.

6. Changed it to 1:30am - charging pause
7. Changed to 1:15am - starts charging
8. Changed it back to 1:30 am - charging pause.

So it may be that it will only start charging when the travel window is within ~8 hours.

9. Changed it back to 8am - charging pause - but hoping it will start charging around midnight.

The departure time plans the following:

• Battery charging
• Cabin pre-conditioning
• Battery temperature conditioning

The start time for charging depends on your battery charge level and your charger power. If your battery is at 20% it will start to charge a lot earlier than if it is at 60%. The logic behind the departure time is to have the car 100% ready at the specified time, not earlier not later.

So without going into too much detail, if it takes 2hours to charge to 80% or whatever limit you have set, and the departure time is set in 8 hours, charging will be paused for 6 hours and will only start charging 2 hours before the departure time.

 

[stickyfingers]

That’s dumb. All other EVs we’ve owned will charge the vehicle at the start of the window of charge ie I set it to charge from 7pm-6am (due to lower cost of electricity). Our Tesla did that. My lightning does that. 30-49 mins before the departure time approaches the vehicles start preconditioning and getting the cabin ready. The departure time is post low electricity usage so as to not suck juice off the wall.

The macan didn’t have this issue prior to an update (I think).

also, the reason I call this dumb is what if there is an emergency and you need to leave early. You’ve plugged your vehicle in but it won’t be charged to the point you may need it. Case in point, we wanted a 100% charge this morning due to a long trip today but we woke up and the car only charged to 95% (no biggie in this case) but had it started charging at 7pm like we wanted it to, it would have fully charged. But it started charging at 10pm. We had 48% charge when we plugged it in (around 6pm).

 

[annwills]

My wife has a departure set (her car) for every day at 8am. Had no issues prior to Christmas from what I recall - she would plug it in when she got home from work every evening and it charged flawlessly based on Time of Use Charging we had setup - 7pm-6am daily (using PMC). TBH I don't remember when the Charging Pause issue started - I recall an update in December. But, it won't charge without us clicking on Direct Charging.

So I tried the following things to test a theory:

1. I removed all departure times - it charges the vehicle.
2. I re-added the departure time back and removed optimize charging, it goes back to "Charging Pause". Same issue with or without optimize charging enabled. The vehicle doesn't like it when there is a departure time set in the future.
3. Changes the departure time to a couple of hours from now (vehicle is at 48% charge), it starts charging. I guess because it knows we need to travel by 6pm. A planned departure well in the future (8am) is not working (maybe it's calculating that it should only start charging when it will hit the departure time.
4. Changed it to 1am and it starts charging.
5. I changed it to 3am and it stops charging (charging pause).
6. Removed the location and same issue - charging pause

From the sounds of it, the vehicle kicks the charge only when departure time is ~8 hours in advance.

Its 4:57 pm. I set the departure to 2am. Lets see if it kicks the charge when it hits 5pm. Waiting. Will post an update below. NOPE.

6. Changed it to 1:30am - charging pause
7. Changed to 1:15am - starts charging
8. Changed it back to 1:30 am - charging pause.

So it may be that it will only start charging when the travel window is within ~8 hours.

9. Changed it back to 8am - charging pause - but hoping it will start charging around midnight.

Wanted to add my thanks for attempting to offer a solution. Your departure settings and direct charging seem to be working as it was designed to do (like it or not). As NICK729 pointed out, the starting time for charging when a departure time is set is dependent on how long the car thinks it will take to get to the target charge level at the departure time. For me, setting a departure time seems to only give the car more time to try to sort out the problem and occasionally it starts charging before the departure time is reached. But most importantly, for those of with this charging problem, direct charging (or "Instant charging" in the app) does not work. It never works. It doesn't work as "Plug and Charge", and it doesn't work as an attempt to interrupt the Pause with a departure time set.

 

[stickyfingers]

Thanks @annwills Hopefully, Porsche will address this in the next update. I'm pretty certain, the car shouldn't be deciding when to charge when I plug it in rather it should start charging when the charging window I've set starts (7pm-6am). Why does the location setting even matter unless they determine Electricity Time of Use based on your location (which is not what it's doing). Our Tesla used our local Electricity TOU to set charging schedules. My lightning does the same thing.

Maybe I am not understanding this fully but I am going from experience of owning 3 EVs and 2 of which work as intended in laymen form. Porsche is complicating the charging process IMO.

 

[Bauer83]

Wanted to say thank you for taking the time on a Sunday to fire back these responses. I was able to get it to work thanks to the above, but had read your previous point about having no scheduled departures still work -> which isn't the case for myself.

But I was able to get it to charge doing the following:
1. Set scheduled departure for 4 days in the future (I am sure other dates would have worked as long as it didn't try to start the charge immediately)
2. Wait until the car in the apps showed Charging Pause as it does in your screen shot above
3. Flip the direct charging toggle as circled above (charging started very quickly following this)

Would recommend others whom have struggled to give this a try. I am still going to be speaking with my dealer/notifying Porsche NA as I should not have to jump through these kinds of steps (nor did I have to all of a few days ago). The only thing I am wondering if I changed between the last normal successful charge/the troubles of today was having cleaned up and deleted all of my scheduled departures. I just don't remember when I did those and whether or not I did them during this weeks app update.

And unfortunately it worked all of one time.... Tried again to repeat the same today which worked yesterday and it of course failed to start which means back to square one.

 

[nick729]

And unfortunately it worked all of one time.... Tried again to repeat the same today which worked yesterday and it of course failed to start which means back to square one.

Same here, managed to get the car charging 4 times over 5 days, by playing around with departure times, direct charging etc. Each method only worked once, after that, none of the ways i managed to trick the car into charging worked and i have tried a lot of times to replicate each one... Seems like the car is learning from these work arounds and banning them...

 

[Bauer83]

Same here, managed to get the car charging 4 times over 5 days, by playing around with departure times, direct charging etc. Each method only worked once, after that, none of the ways i managed to trick the car into charging worked and i have tried a lot... Seems like the car is learning from these work arounds and banning them...

Are you in contact with Porsche NA? Service rep got back to me right away but it will involve a large hike to the dealer with my mobile charger which I am almost 90% sure will just work fine based on my other experiences using both L2/L3 chargers around town, but does nothing to solve my sudden issue w/ charging at home.

 

[stickyfingers]

That sucks. I'll check when my wife gets home from work today. To be clear, I have been using the Porsche Mobile Charger exclusively on the Macan connected to 240v.

 

[nick729]

Are you in contact with Porsche NA? Service rep got back to me right away but it will involve a large hike to the dealer with my mobile charger which I am almost 90% sure will just work fine based on my other experiences using both L2/L3 chargers around town, but does nothing to solve my sudden issue w/ charging at home.

No, as i am from Europe. I am in direct contact with the Service manager and they have escalated my case to the HQ or whatever the next level up from country dealer/service is.

Chances are that it will work no problem. In my case i even gave 1 of the chargers to Porsche and they installed at their premises - works with no issues.

I have a porsche mobile charger given to me temporarily from Porsche - that does not work either at my home (worked once to be exact and then it stopped working just like the workarounds with departures etc.), does exactly the same as both wallboxes do. The same mobile charger works at my other home with no problems though..

I am certain this is some sort of location blacklist from Porsche side and seems like it is a rare occurance as well. I am the only one with this issue in my country...

 

[lukine]

• Year and Model: 2025 Macan 4
• Your Location: Toronto, Canada
• Charger at Home: Porsche Mobile Charger
• Charging Port: Driver Side
• Timeline: stopped working a week ago
• Troubleshooting Steps Taken: reset the breaker. It won’t charge. At times it just stays initializing. I have tried clicking on direct charging and it has worked but today that’s not working either. Remains in initializing state. In the past I have tried the passenger plug and it worked but in that specific case the charger port on the driver side was glowing red.
• Current: have not made a dealer appointment. Will try the passenger port tomorrow.

Update: I just went outside and tried the passenger side port with the same issue.

Next, I unplugged the PMC from the 240v and re-inserted (It had red lights all over). Plugged it back into the 240v and the PMC had green lights with 100% showing. Then plugged into the Macan and this time the light in the port started flashing blue. The app showed the charging was paused. But I was able to now click on “Direct Charging” on the app and it’s charging now. This, hopefully, isn’t the new normal.

Tomorrow I will try my Lightning charger to see if that would work.

So it appears your case is slightly different as you're still able to charge by enabling "Direct Charging". I took a video of what happens to my car if I enter a departure of 8am, and then I enable direct charging. It seems to keep trying to initialize, but the vehicle stops the charging, then tries again, and it keeps doing this process until it eventually fails and goes red. See video attached.

After investigating more, i have managed to get the car charging 3 times over the last couple of days. Each time charging was triggered by different method. Seems like they are just random triggers that somehow manage to bug the bug.. First time i manage to trigger it by adding departure time set 20mins ahead. After that no matter how many times i tried this method did not work again. Second time i deleted all departure times via phone, after that the car created a new departure time (inactive) and started charging. Tried many times after - could not repeat it again. Third time - created departure time and toggling Direct charge initiated charging - disabling it stops charging. Could not get this to work anymore.

So there is no reliable method to force the car to charge.

As i have mentioned before, the car charges everywhere else no problem, even with the same chargers. Also, 2 different Macans refuse to charge at my house. All other cars charge at home without issues. Even Porsche 220v slow charger does not work at my house.

I do not and have never used any timers, departures or anything to do with charging settings both in the car and on the 2 different chargers i have.

My guess is that there is some sort of location ban from Porsche, for the few homes that are affected. I cannot think of any other reason why only Macans with the update are affected yet all 3 of them charge everywhere else with no issues. Also, this might explain why the chargers show no errors and i assume the car shows no errors either. My car has been at Porsche service 4 times for this issue, not even once i was given any explanation or reasoning for why this might be happening and what the issue is. They absolutely have 0 clue on what is going on. I was told that i am the only one with this issue in my country

In the beginning, I was the only one with this issue. But it appears there is another Macan EV owner in the same city as me having the same issue. I will try to locate this owner and see if we can bring our cars to each other's homes and test charging. If our cars don't charge at each other's homes, then the location based ban will not make sense. My car also charges are dealership, and my friends' homes that are 1.5hrs away from me. But it doesn't charge at my neighbour's home, but her vehicles charges at my house.

• Year and Model: 2025 Macan S
• Your Location: Edmonton Alberta
• Charger at Home: Emporia Vue Charger / Porsche Mobile Charger / Levor L1 Charger
• Charging Port: Both
• Timeline: Started randomly last night
• Troubleshooting Steps Taken: Tried everything mentioned so far in this thread, but had me monitoring this thread so figured I may have tripped up like others have. It is clearly tied to location somehow, as first Level 2 charger I used this morning worked immediately without an issue. Right prior to it having stopped working I was at an Electrify Canada L3 charger and took it to 70% percent before driving home.
• Current Status: Not working, will reach out to dealer.

Also hoping someone can share contact information for whom they are speaking with at Porsche NA, as I am hoping we can skip a bit of the noise and start to have a consistent contact to raise the issue.

You said it stopped working randomly last night. Did you have the vehicle updated recently? Like say, last week? If that's the case, I'm assuming your car battery was at a high enough SoC that it didn't need charging right away when you picked up the car from the dealership and only plugged it in this weekend to top up for use this week. That's what happened to me. I had my car's software update done on a Friday, but I didn't need charging and had departure times set for Monday. So I plugged mine in on Saturday evening, but the programmed departure was for Monday morning, so it had paused charging all day Sunday. Come Monday morning, the charging was not done and I noticed the light was red. Ever since then, at home charging has never worked.

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