Software letting the brand down

[ColdCase]

yes VW/Audi/Porsche are in trouble - across the board - software and their lack of mastery is a real existential threat to them right now - no doubt…

they not only lack "parity/acceptable" software - their current software actively harms their product's acceptability, convenience, and cost to service the vehicle's (lack of OTA in the face of ongoing software fixes)

the next 5 years will be key - they are expensive and behind the curve and competitors are ramping faster than they are…

https://www.taycanforum.com/forum/threads/opinion-hmmm…vw-audi-porsche-may-be-in-trouble….22898/
https://www.roadandtrack.com/news/a...g-us-hard-worse-than-other-automakers-report/

Those are opinion pieces that mostly look to attract click bait Clearly written by amateurs that have no idea of the big picture, but like the cash and attention. It is nonsense that competitors (e.g desperate Tesla) use in an attempt to mold the market place.Sayit enough times it must be true. Not that tere are not some issues to be corrected. On thing about software, one is never done .

There are so many Tesla fan boys posting on forums that it has become a running joke among administrators that can see the source IP addresses.

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[dbsb3233]

There are far too many members on here that have software issues that a car shouldn't have, especially at this price point. It is inexcusable when software defects prevent systems working or making the car unusable.

However, in terms of capability, it should be remembered an awful lot of drivers don’t even know what an OTA update is never mind not having them. Also, a lot of comparisons of subpar software on here are against Tesla’s, in the US that may be very relevant but I suspect very few normal buyers of German manufactured cars in Europe are coming from Tesla.

Specialist forums like this will always have knowledgable and interested drivers who are quite rightly critical of faults but ‘normal‘ drivers may have a totally different view with regards to Porsche software capability and functions.

I came from Lexus and their system was more stable but really user unfriendly. They issued an update to improve range of the RZ450e and if the car had a HUD it was trashed and the whole dashboard had to be removed to replace it.

My Range Rover was interesting to drive as I never knew from one journey to another which function decided to take the day off. Every time the car had a software update to resolve an ‘issue’ it created another.

It really shouldn't matter whether people know what an OTA is though. The point is that (especially at this price point) they should be doing them whether people see them or not. The goal is simply to get the software working as it should be, and in a way that's easy and convenient for customers. Those of us that are more "into" this stuff know that's via OTA, but whether people know that or not is irrelevant. What matters is the end result for the customer.

It's actually worse for the ones that aren't more in-the-know on this stuff. We know that new EVs are gonna have growing pains, that the software will have bugs, and that we're gonna have to have some patience while they work them out (and perfect their OTA process, which is usually new to most legacy manufacturers). It's still frustrating, but we're likely to be more understanding about it. But other buyers that just plopped down $95k and don't understand all that are likely to have a shorter fuse.

 

[ColdCase]

My Macan 4 kept having error messages showing on the instrument panel, which the dealership could not fix. And I'd have glitches like the navigation/maps not working at all, intermittently. From the various online forums, this doesn't appear to be the occasional "problem child" Macan EV. And I'm sure that the forums don't hear but a fraction of all the problems experienced with Macan EVs, as most people don't seem to be on car forums at all. If most Macan EVs in fact do not experience software glitches, I wonder why it is that so many actually do. You would think (as you surmise) that all Macans should suffer from these glitches if a large number suffer from them.

I'm not sure what forums you are looking at, I only know of two that are competent and active, but let me say from a forum administrator with decades of experience, that far and away most discussions are problem solving or answering questions about how things are supposed to work or how to do something. There are always those few that think they know the story and are competent to demand changes for their benefit. Interjected are technical discussions on topics. Otherwise members read and learn. It skews the casual observer's perception. Well known i the industry. Transportation appliance forums are different than enthusiast forums.

This forum has many more posts from those that have zero problems than the few that post again and again about something specific to their car that very few are seeing.

In this day of AI marketing bots, you have to question the source.

 

[Station]

Wow.

As someone whose custom order Macan 4S will be here within a week, I'm getting close to NOT taking delivery, (no deposit)

The reasons are adding up. The "no phone key capability on your $111k build" has been confirmed by my regional tech rep when it was always rumored to be a software update for all.

Couple this will the myriad of software issues I'm hearing about.

I can stomach the absurd money factor of .0036 from PFS on a perfect car, but not in this scenario.

hmmmmm

 

[CandianPorsche83]

Wow.

As someone whose custom order Macan 4S will be here within a week, I'm getting close to NOT taking delivery, (no deposit)

The reasons are adding up. The "no phone key capability on your $111k build" has been confirmed by my regional tech rep when it was always rumored to be a software update for all.

Couple this will the myriad of software issues I'm hearing about.

I can stomach the absurd money factor of .0036 from PFS on a perfect car, but not in this scenario.

hmmmmm

Hadn’t heard back from my salesperson officially but that’s not great news …

 

[Yves]

We tent to focus on posts with issues and I had my “software issue“ early on as well, it turned out to be a defect sound module that made other components not see the network and then all kind of serious errors where thrown up …
I’ll jinks it now, but since december I‘m trouble free (first month was when the issue popped up and fixed)
So yeah I could have walked away, but then again I would never have experienced the best looking and driving EV that is available on the market today (I’m keeping a watch on the new iX3 and Cayenne)

 

[Petzi]

just finished a 3000mi europe round trip. not one problem. innodrive active 90% of the time, worked perfectly. i start to think, that the dealers in the us are not competent to service the car. (and of course there are ota updates)
i feel sorry for everybody that has real problems. but they are not systemic. but there are the lemon laws in the us. if its true that some cars have recurring problems, why not giving them back? a lot f what i am reading here does not add up at all..

 

[chrisk]

So yeah I could have walked away, but then again I would never have experienced the best looking and driving EV that is available on the market today (I’m keeping a watch on the new iX3 and Cayenne)

I know that many forum members will disagree, but to me the best driving EV SUVs in the market today are the KIA EV6 GT and the Ioniq 5N.
I own an EV6Gt and it feels faster, more responsive and more nimble than my Macan Turbo. And the software and everything works fine every time. I understand that the Porsche feels andd is more premium but it does not drive better. That is my own opinion as an owner and daily driver of both.

 

[Yves]

I know that many forum members will disagree, but to me the best driving EV SUVs in the market today are the KIA EV6 GT and the Ioniq 5N.
I own an EV6Gt and it feels faster, more responsive and more nimble than my Macan Turbo. And the software and everything works fine every time. I understand that the Porsche feels andd is more premium but it does not drive better. That is my own opinion as an owner and daily driver of both.

But those cars look sh#T and it’s not even personal taste … like 90% of the people I talk to find them ugly to say the least …
For me the Macan is the best overall package of looks and sporty drive combined, are there any other cars that look better or drive “faster” probably, but do they combine everything to a package as attractive as the Porsche, nope … is it worth the premium

 

[Petzi]

I know that many forum members will disagree, but to me the best driving EV SUVs in the market today are the KIA EV6 GT and the Ioniq 5N.
I own an EV6Gt and it feels faster, more responsive and more nimble than my Macan Turbo. And the software and everything works fine every time. I understand that the Porsche feels andd is more premium but it does not drive better. That is my own opinion as an owner and daily driver of both.

why should anyone „own“ an kia ev6gt and an porsche turbo. not plausible. as is the opinion that the kia „feels“ faster. it is not faster. and what is to „feel„about it? the data is there and what one can see is also there.

 

[Station]

But those cars look sh#T and it’s not even personal taste … like 90% of the people I talk to find them ugly to say the least …
For me the Macan is the best overall package of looks and sporty drive combined, are there anther cars that look better or drive “faster” probably, but do they combine everything to a package as attractive as the Porsche, nope … is it worth the premium

"Worth the premium" has its caveats. The "premium" in the form of Macan lease payment is $1200 month OVER the others.

Stuff that into the S&P 500 for 3 years and let's talk at the end of your lease.

The Macan EV better be stellar by orders of magnitude...with no software issues like this thread is based upon.

 

[krissrock]

it's not realistic to think any car, no matter the price, will not have some issue... Especially a new model.
y'all are just being unreasonable at this point. and unreasonably concentrating on issues remember, the thousands upon thousands of members that DO NOT have issues, aren't posting at all...
i'd bet the house that the if anything, the VAST majority of members on here are not having issues.

 

[Yves]

"Worth the premium" has its caveats. The "premium" in the form of Macan lease payment is $1200 month OVER the others.

Stuff that into the S&P 500 for 3 years and let's talk at the end of your lease.

The Macan EV better be stellar by orders of magnitude...with no software issues like this thread is based upon.

You just confirmed my post, the bias of something wrong with the software …
probably 10 people complaining about real issues and claim it is software, while it is a HW issue … the car when there is no HW issues has 100% functioning software (yes there are some bugs but frankly every car has them and as mentioned, ones the HW components work there are no software issues, functionality is OK but there issues definitely room for improvement, but day to day use all is well)
What Porsche and Audi did wrong is multiple brains on a network, in my opinion the Heart of joy approach by BMW is the correct one …

 

[chrisk]

why should anyone „own“ an kia ev6gt and an porsche turbo. not plausible. as is the opinion that the kia „feels“ faster. it is not faster. and what is to „feel„about it? the data is there and what one can see is also there.

The Kia throttle response is much more responsive than the Turbo. The Kia is like being at launch control mode the whole time and feels amazing. It is also lighter and feels more nimble around the corners.
You can test drive one if you want more data.. Just hit the green button to set it in GT mode and you will see what I mean.

My Kia is a lease and I will return back in a few months, that's why I bought a Turbo. But the EV6gt is so good that I will probably sell my Turbo in a year and lease another EV6gt. The Ev6Gt gives me smiles every time I drive it while the Turbo gives me software headaches 20% of the time like LCA issues, charge port does not open, DC fast charging issues,etc.

 

[Petzi]

The Kia throttle response is much more responsive than the Turbo. The Kia is like being at launch control mode the whole time and feels amazing. It is also lighter and feels more nimble around the corners.
You can test drive one if you want more data.. Just hit the green button to set it in GT mode and you will see what I mean.

My Kia is a lease and I will return back in a few month, that's why I bought a Turbo. But the EV6gt is so good that I will probably sell my Turbo in a year and lease another EV6gt. The Ev6Gt gives me smiles every time I drive it while the Turbo Gives me software headaches 20% of the time like LCA issues, charge port does not open, DC fast charging issues,etc.

not plausible.

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