Worst 1 year review of the Macan 4 - EVER. 8 months at the dealership for issues.

[CHP]

Ok, I think I am taking the lead. First was lemon and handed back. 5 days ownership of new Macan, noise while going over speed bumps and 2 red circles of death so far.

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[FirstEV]

Ok, I think I am taking the lead. First was lemon and handed back. 5 days ownership of new Macan, noise while going over speed bumps and 2 red circles of death so far.

I apologize for my delayed response. But this is actually insane. Has the car shut down or anything when the red circle of death happened?

If you have the 30-day law you spoke about in the UK I’d throw the car back in their face. I recently heared that the cars getting the major software update in production are the ones after September 1st. So yours might have issues as well, or a defect hardware triggering everything.

Tell me how it goes!

 

[CHP]

I apologize for my delayed response. But this is actually insane. Has the car shut down or anything when the red circle of death happened?

If you have the 30-day law you spoke about in the UK I’d throw the car back in their face. I recently heared that the cars getting the major software update in production are the ones after September 1st. So yours might have issues as well, or a defect hardware triggering everything.

Tell me how it goes!

My salesperson will come to my house this morning to bring some gifts to make good for previous experience. It better be a new car from a different brand LOL. Will exercise consumer act 2015, again.

As for above, had masterclass yesterday and multiple conversations. Porsche is aware of a) multiple current problems and will first beta trial new major software update on MY 26 as they b) expect further problems with new software release and thus limit cars affected. They were quite blunt about this. Cayenne EV seems delayed so not sure if they identified a single hardware cause for all the problems. Mine may have gotten fried at a faulty Porsche charger yesterday, who knows.

 

[CHP]

I apologize for my delayed response. But this is actually insane. Has the car shut down or anything when the red circle of death happened?

If you have the 30-day law you spoke about in the UK I’d throw the car back in their face. I recently heared that the cars getting the major software update in production are the ones after September 1st. So yours might have issues as well, or a defect hardware triggering everything.

Tell me how it goes!

Car wouldn’t start on both occasions. Happened while car parked and locked.

 

[FirstEV]

Car wouldn’t start on both occasions. Happened while car parked and locked.

on the bright side it’s better than mine where it shut off when I was in driving mode. Still, scary as hell. With that being said it’s still unacceptable

 

[FirstEV]

My salesperson will come to my house this morning to bring some gifts to make good for previous experience. It better be a new car from a different brand LOL. Will exercise consumer act 2015, again.

As for above, had masterclass yesterday and multiple conversations. Porsche is aware of a) multiple current problems and will first beta trial new major software update on MY 26 as they b) expect further problems with new software release and thus limit cars affected. They were quite blunt about this. Cayenne EV seems delayed so not sure if they identified a single hardware cause for all the problems. Mine may have gotten fried at a faulty Porsche charger yesterday, who knows.

Oh!! I didn’t even hear about this. So by your estimate the new update on my car will probably be within 6-8 months or so then? Wow.. that’s why they’ve said they can’t even say when it is released. Or what do you think?

 

[CHP]

Oh!! I didn’t even hear about this. So by your estimate the new update on my car will probably be within 6-8 months or so then? Wow.. that’s why they’ve said they can’t even say when it is released. Or what do you think?

Based on my experience this is like Waiting for Godot but I am a little pessimistic right now. If the software update works, possibly earlier. Probably they trial it on selected MY24/25 first. So 6+ months seems realistic for all owners but you maybe fast tracked. If Cayenne EV rollout is not smooth either (should have similar platform), some dealers may refuse to do the update on working cars (I would).

 

[FirstEV]

Based on my experience this is like Waiting for Godot but I am a little pessimistic right now. If the software update works, possibly earlier. Probably they trial it on selected MY24/25 first. So 6+ months seems realistic for all owners but you maybe fast tracked. If Cayenne EV rollout is not smooth either (should have similar platform), some dealers may refuse to do the update on working cars (I would).

Yeah, if they trial it on my car and it gets worse it won’t be in their favor anyway. I’d rather have the loaner for 4-5 months and then exchange it for Cayenne EV if I don’t return the car as a whole, tbh. Legally now, if there occurs any issue after my car it’ll be up for a full refund.

either way, as I understand it from your explanation it’ll take a few months either way.

 

[CHP]

Yeah, if they trial it on my car and it gets worse it won’t be in their favor anyway. I’d rather have the loaner for 4-5 months and then exchange it for Cayenne EV if I don’t return the car as a whole, tbh. Legally now, if there occurs any issue after my car it’ll be up for a full refund.

either way, as I understand it from your explanation it’ll take a few months either way.

Fingers crossed it works out in your favour in the end. Such a shame, Macan is so much fun to drive. I switched to Porsche for Macan so likely not staying with the brand.

 

[FirstEV]

Fingers crossed it works out in your favour in the end. Such a shame, Macan is so much fun to drive. I switched to Porsche for Macan so likely not staying with the brand.

Really is a shame, especially how inferior they are in the software department which might be the reason VAG bought Rivian in the first place.

 

[Petzi]

to all above: a software update will not help at all. it could help if everyone would have this problems. it is obvious that this is not the case. there tens of thousands macan sold. 99,9%. have no problems at all. i have one turbo and after 10.000 km: no problems. my wife has an 4s and after 7000 km no problems . we all have the same software. how should any update help you?

 

[dgkhn]

to all above: a software update will not help at all. it could help if everyone would have this problems. it is obvious that this is not the case. there tens of thousands macan sold. 99,9%. have no problems at all. i have one turbo and after 10.000 km: no problems. my wife has an 4s and after 7000 km no problems . we all have the same software. how should any update help you?

I might quibble with the 99.9% number, but I agree with your basic point. I think it's fair to say at least that the majority of Macan EV owners are not having such problems and in that case it's fair to ask, since everyone has the same software, how will a software update solve anyone's problems? My strong suspicion is, when a dealer says that a software update will solve the problem, what they're really saying is they can't figure out what the problem is and they are kicking the can down the road.

Now I can think of a couple of ways that a software update might help. My thought is that the current software is extremely fault intolerant meaning that a small temporary glitch ends up incapacitating half the systems unnecessarily. For example, in close to a year and 8500 miles my car has presented the circulating ADAS Warnings three times, most recently when I started my car in the garage just a few days ago. As is typical, the warnings disappeared the next time I parked the car overnight. Perhaps software improvements could address that type of problem, by more intelligently handling, temporary, minor faults. The other way I imagine software could help would be if it could be more helpful in pinpointing which hardware system might have a fault.

 

[CHP]

I might quibble with the 99.9% number, but I agree with your basic point. I think it's fair to say at least that the majority of Macan EV owners are not having such problems and in that case it's fair to ask, since everyone has the same software, how will a software update solve anyone's problems? My strong suspicion is, when a dealer says that a software update will solve the problem, what they're really saying is they can't figure out what the problem is and they are kicking the can down the road.

Now I can think of a couple of ways that a software update might help. My thought is that the current software is extremely fault intolerant meaning that a small temporary glitch ends up incapacitating half the systems unnecessarily. For example, in close to a year and 8500 miles my car has presented the circulating ADAS Warnings three times, most recently when I started my car in the garage just a few days ago. As is typical, the warnings disappeared the next time I parked the car overnight. Perhaps software improvements could address that type of problem, by more intelligently handling, temporary, minor faults. The other way I imagine software could help would be if it could be more helpful in pinpointing which hardware system might have a fault.

I second the 99.9% as well. Based on personal experience, number must be much, much lower. I reckon it's closer to 90% than 99.9% as I had/have two lemons. Simple statistics.

Actual hardware related faults may indeed be very low. Car diagnostics usually come back negative leaving engineers puzzled what caused the problem. Like early PC computers, something clogs up in the system over time requiring restart. Disconnecting the battery seems to solve some of the problems.

To the main point, software update will likely not address the problem as programmed by the same software engineers developing the initial software platform.

 

[Petzi]

I second the 99.9% as well. Based on personal experience, number must be much, much lower. I reckon it's closer to 90% than 99.9% as I had/have two lemons. Simple statistics.

Actual hardware related faults may indeed be very low. Car diagnostics usually come back negative leaving engineers puzzled what caused the problem. Like early PC computers, something clogs up in the system over time requiring restart. Disconnecting the battery seems to solve some of the problems.

To the main point, software update will likely not address the problem as programmed by the same software engineers developing the initial software platform.

I really feel for you but 2 error messages that go away and an unspecified noise going over speed bumps make no "lemon". neither factually nor legaly

 

[CHP]

I really feel for you but 2 error messages that go away and an unspecified noise going over speed bumps make no "lemon". neither factually nor legaly

I hope you are not a lawyer. Legally my statement is sound and Porsche accepted. Simple as that.

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