New Macan EV not connecting to Porsche Connect Services

[wynne]

Hi, I have just picked up a brand new Macan EV and within a couple of days the My Porsche app says I have “inactive services” ? However, when I click in it says both my Porsche Connect and Data Pass are activated ? ive spoken to the main dealer who says that he thinks they’ve got a couple of other customers with the same issue ? Any ideas on what’s wrong ?

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[krissrock]

just call the porsche customer service. Not the dealer.
it's pretty common that ppl have connectivity issues when the car is first picked up. It's generally been a server issue that that is not resolved in the car...the customer service ppl can rectify it pretty easily.